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Icon source: AWS

Amazon Connect

Cloud Provider: AWS

What is Amazon Connect

Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS) that offers a scalable, easy-to-use platform for businesses to manage customer interactions across multiple channels like voice, chat, and social media.

Key Amazon Connect Features

Amazon Connect is a cloud-based, fully managed contact center solution offering omnichannel support, AI and ML integration, pay-as-you-go pricing, an easy-to-use interface, and robust security, catering to a dynamic and cost-efficient customer service experience.

Amazon Connect Use Cases

Amazon Connect serves various use cases, including providing omnichannel customer support, delivering personalized experiences, scaling contact center operations flexibly, offering real-time insights for continuous improvement, and implementing automated self-service solutions to enhance efficiency.

Services Amazon Connect integrates with

Amazon Connect pricing models

Amazon Connect's pricing includes a pay-as-you-go model based on usage time and communication methods, with an option for lower rates through Reserved Instances for predictable usage.